This Privacy Policy explains how Pysource LTD EOOD, a company registered in Bulgaria under VAT number BG205838657, with registered office at 2 Liuben Karavelov bul, 3rd floor, office 5, Plovdiv, 4000, Bulgaria (“Pysource”, “we”, “us”, or “our”), collects, uses, shares, and protects personal data.
It applies when you use Pysource websites, VisoLabel, VisoNode, AI Vision Academy, member areas, forums, downloads, customer support, newsletters, events, and related services (collectively, the “Services”).
1. WHO IS RESPONSIBLE FOR YOUR DATA?
Pysource LTD EOOD is the data controller for the personal data described in this Privacy Policy, except where another party clearly acts as an independent controller, such as a payment provider, merchant of record, Google, or another third-party service you choose to use.
Controller details:
Pysource LTD EOOD
VAT number: BG205838657
Registered address: 2 Liuben Karavelov bul, 3rd floor, office 5
Plovdiv
4000
Bulgaria
Email: [email protected]
2. PERSONAL DATA WE COLLECT
Depending on how you use the Services, we may collect the following categories of personal data.
2.1. Account and identity data
- name;
- email address;
- username;
- account identifier;
- company or organisation;
- role or professional information;
- profile image; and
- authentication and account-security information.
2.2. Purchase and billing data
- product or plan purchased;
- subscription status;
- order and invoice identifiers;
- billing country and tax information;
- transaction status;
- partial payment-method details supplied by the payment provider; and
- refund, cancellation, and chargeback information.
We generally do not receive or store complete payment-card numbers. Payment details are processed by the applicable payment provider or merchant of record.
2.3. Communications and support data
- emails and support requests;
- bug reports and feature requests;
- meeting, consultation, or customer-service records;
- survey responses;
- forum posts, comments, and community messages; and
- files, screenshots, logs, or project information you choose to send us.
2.4. Technical and usage data
- IP address;
- browser type and version;
- device and operating-system information;
- language and time zone;
- pages viewed and links clicked;
- download and activation events;
- diagnostic logs, crash information, and error reports;
- approximate location derived from IP address;
- cookie identifiers; and
- product usage or feature-interaction data, where enabled.
2.5. Academy and community data
- course enrolment;
- lesson and project progress;
- participation in Q&A calls or community discussions;
- comments, questions, feedback, and submissions;
- learning preferences; and
- certificates, badges, or completion records where offered.
2.6. Marketing data
- newsletter subscription status;
- communication preferences;
- campaign interaction data, such as whether an email was delivered or opened; and
- interests inferred from the products, resources, or events you engage with.
2.7. User Content
When you voluntarily upload or send content through an online feature, support request, community, cloud workflow, or third-party integration, we may process the content and associated metadata.
For desktop features designed to operate locally, your images, videos, datasets, annotations, project files, and trained models generally remain on your device unless you explicitly choose to upload, share, synchronise, or send them through a cloud service, support channel, or third-party integration.
3. HOW WE COLLECT PERSONAL DATA
We collect personal data:
- directly from you when you register, purchase, subscribe, download, contact us, post in a community, attend a call, or use a Service;
- automatically through cookies, logs, analytics, security systems, and product diagnostics;
- from payment providers or merchants of record;
- from authentication, hosting, email, community, or cloud-service providers;
- from business partners or referral sources; and
- from publicly available professional sources where lawful.
4. WHY WE USE PERSONAL DATA AND OUR LEGAL BASES
We process personal data for the following purposes.
4.1. To provide the Services
We use account, purchase, technical, learning, and support data to:
- create and manage accounts;
- deliver downloads, licences, subscriptions, content, and member benefits;
- provide Academy lessons, projects, progress tracking, and community access;
- operate product features;
- authenticate users;
- process purchases, renewals, cancellations, and refunds; and
- provide customer support.
Legal basis: performance of a contract or steps requested before entering into a contract.
4.2. To secure and maintain the Services
We use technical, account, and usage data to prevent fraud, abuse, unauthorised access, piracy, spam, and security incidents; investigate problems; maintain availability; and enforce our Terms.
Legal basis: our legitimate interests in protecting our Services, users, and business, and compliance with legal obligations where applicable.
4.3. To improve products and content
We may analyse aggregated or limited usage, diagnostic, feedback, and support data to understand product performance, fix errors, improve usability, prioritise features, and develop new products or lessons.
Legal basis: our legitimate interests in improving and developing the Services. Where consent is legally required for a particular analytics technology, we rely on consent.
4.4. To communicate with you
We use contact and account data to send:
- service and security messages;
- purchase receipts and subscription notices;
- product updates;
- support responses;
- event or Q&A information; and
- changes to legal terms or policies.
Legal basis: performance of a contract, legal obligation, or our legitimate interests in administering the Services.
4.5. Marketing
We may send newsletters, educational resources, product announcements, and offers where you have subscribed or where otherwise permitted by law.
Legal basis: consent, or legitimate interests where applicable and permitted. You may unsubscribe at any time using the link in the email or by contacting us.
4.6. Legal and compliance purposes
We may process data to maintain accounting and tax records, respond to lawful requests, exercise or defend legal claims, resolve disputes, and comply with consumer, corporate, tax, sanctions, and other legal requirements.
Legal basis: compliance with a legal obligation and our legitimate interests in protecting our legal rights.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our websites may use cookies and similar technologies for:
- essential website and account functions;
- authentication and security;
- remembering preferences;
- analytics and performance; and
- marketing, where enabled.
Where required by law, non-essential cookies are used only with your consent. You can change cookie choices through the cookie settings made available on the relevant website and through your browser settings.
Blocking essential cookies may prevent parts of the Services from functioning.
6. WHEN WE SHARE PERSONAL DATA
We may share personal data with carefully selected recipients where necessary.
6.1. Service providers
These may include providers of:
- hosting and cloud infrastructure;
- authentication;
- email delivery and newsletters;
- customer support;
- analytics and error monitoring;
- licence management and software distribution;
- community and video-conferencing platforms;
- data storage;
- fraud prevention; and
- professional services.
These providers may process data only for the contracted services and under appropriate data-protection obligations.
6.2. Payment providers and merchants of record
Purchases may be processed by a payment provider or merchant of record that handles payment, tax, fraud, invoicing, and refund functions. That provider may process your information as an independent controller under its own privacy notice.
6.3. Third-party services chosen by you
If you connect or use Google Colab, cloud storage, an API, webhook, email integration, community platform, or another third-party service, data will be shared with that provider as required to perform your request. Its own terms and privacy policy apply.
6.4. Legal disclosures
We may disclose data where reasonably necessary to:
- comply with law, regulation, legal process, or a valid government request;
- protect the rights, safety, security, or property of Pysource, users, or others;
- investigate fraud, abuse, or security incidents; or
- establish, exercise, or defend legal claims.
6.5. Business transfers
If Pysource is involved in a merger, acquisition, financing, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards and notice where required.
We do not sell personal data.
7. INTERNATIONAL DATA TRANSFERS
Some providers may process personal data outside Bulgaria or the European Economic Area.
Where required, we use lawful safeguards such as:
- an adequacy decision;
- the European Commission’s Standard Contractual Clauses;
- supplementary technical and organisational measures; or
- another lawful transfer mechanism.
You may contact us for more information about the safeguards used for relevant transfers.
8. DATA RETENTION
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, tax, security, and dispute-resolution requirements.
Retention periods vary by data type. In general:
- account data is retained while your account is active and for a reasonable period afterward;
- transaction and invoice data is retained for the period required by tax and accounting law;
- support records are retained for as long as necessary to resolve issues, improve support, and protect legal rights;
- community posts may remain visible until deleted, anonymised, or the relevant community is closed;
- marketing data is retained until you unsubscribe or object, plus a limited suppression record to respect your preference;
- security and technical logs are retained for a limited period appropriate to their purpose; and
- consent records may be retained as evidence of compliance.
When data is no longer needed, we delete, anonymise, or securely isolate it.
9. DATA SECURITY
We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure, or access.
Measures may include access controls, authentication, encryption in transit, backups, least-privilege practices, vendor assessment, monitoring, and security updates.
No system is completely secure. You are responsible for keeping your credentials confidential, securing your devices, applying updates, and maintaining appropriate backups.
10. YOUR DATA-PROTECTION RIGHTS
Subject to applicable law, you may have the right to:
- request access to your personal data;
- correct inaccurate or incomplete data;
- request deletion of your data;
- restrict certain processing;
- object to processing based on legitimate interests;
- receive data you provided in a portable format;
- withdraw consent at any time, without affecting earlier lawful processing;
- object to direct marketing at any time; and
- lodge a complaint with a data-protection authority.
To exercise your rights, email [email protected]. We may ask for information reasonably necessary to verify your identity and locate your data.
We will respond within the period required by applicable law.
11. BULGARIAN SUPERVISORY AUTHORITY
You may lodge a complaint with the Bulgarian Commission for Personal Data Protection or with the supervisory authority in the EU or EEA country where you live, work, or believe an infringement occurred.
12. CHILDREN
The Services are not directed to children below the age at which they may independently consent to online services under applicable law.
We do not knowingly collect personal data from children without appropriate parental or guardian authorisation. If you believe a child has provided personal data improperly, contact us so we can investigate and take appropriate action.
13. AUTOMATED DECISION-MAKING
We do not use personal data to make decisions that produce legal or similarly significant effects solely through automated processing, unless we clearly inform you otherwise and provide the protections required by law.
Automated fraud and security tools may flag activity for review, but significant account actions are subject to appropriate safeguards.
14. THIRD-PARTY LINKS
The Services may contain links to third-party websites, repositories, platforms, datasets, models, or services. We are not responsible for their privacy practices. Review the privacy policies of those providers before giving them personal data.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in law, technology, providers, or our Services.
We will post the revised version with a new effective date. For material changes, we may provide additional notice through the website, product, account, or email.
16. CONTACT
Pysource LTD EOOD
VAT number: BG205838657
Registered address: 2 Liuben Karavelov bul, 3rd floor, office 5
Plovdiv
4000
Bulgaria
Email: [email protected]
Privacy requests should include enough information for us to understand and respond to the request, but please do not send passwords, complete payment-card information, or unnecessary sensitive data.